To request a cancellation, please email us at info@jlifointernational.shop as soon as possible. Please note, once an order has shipped, we are unable to cancel it.

If an order is refused at delivery, the customer will be responsible for the return shipping costs.

Due to Federal regulations, there are no returns on futons, pillows, covers, and any other bedding unless they are unopened and in their original packaging.

To request a return, contact us within 14 days of delivery. Items must be unused and in “as-new” condition. Used or worn items cannot be refunded.

Customers are responsible for return shipping and a 25% restocking fee. Please include your billing name and purchase date in the return package.

If you receive a damaged, defective, or incorrect item, please contact our customer service team right away. We stand behind our products and want you to be completely satisfied with your purchase.

Please see our Return Policy page for more info.

For our cotton covers, we recommend washing in cold water and either tumble drying on a low setting or line drying. To preserve the fabric and prevent fading, line drying is best when possible. Avoid hot water and high heat, as they can cause shrinking and damage.